Phone numbers and contacts for residential and commercial city services in Whitby, Ontario — water, garbage, snow removal, noise, parking, streetlights, traffic signals and more.
Moving to or within Whitby? Set up (or transfer) your electricity and natural gas before closing or move-in day.
| Utility | Provider & contact |
|---|---|
| ⚡ Electricity (Hydro) |
Elexicon Energy 1-888-420-0070 · elexiconenergy.com Moving? Start / stop / transfer service → |
| 🔥 Natural Gas |
Enbridge Gas 1-877-362-7434 · enbridgegas.com Moving? Update your gas account → |
Quick-reference city service guides for Whitby (PDF, courtesy of TRREB).
⬇ Residential services (PDF) ⬇ Commercial services (PDF)Common household municipal issues in Whitby and who to contact.
| Service / Issue | Who to contact |
|---|---|
| Low water pressure | 1-800-372-1102Durham Region |
| No water | 1-800-372-1102Durham Region |
| Water quality / funny taste or smell | 1-800-372-1102Durham Region |
| Drain or sewer backup | 1-800-372-1102Durham Region |
| Garbage collection | 1-800-372-1102Durham Region |
| Recycling collection | 1-800-372-1102Durham Region |
| Yard waste collection | 1-800-372-1102Durham Region |
| Collection calendar | 1-800-372-1102Durham Region |
| Hazardous waste drop-off | 1-800-372-1102Durham Region |
| Bulky / special pick-up | 1-800-372-1102Durham Region |
| Noise complaints | 311 / 905-668-5803Whitby |
| Street parking & permits | 311 / 905-668-5803Whitby |
| Parking enforcement | 311 / 905-668-5803Whitby |
| Street not plowed | 311 / 905-668-5803Whitby |
| Street not salted | 311 / 905-668-5803Whitby |
| Litter & debris removal | 311 / 905-668-5803Whitby |
| Animal services | 311 / 905-668-5803Whitby |
| Property standards | 311 / 905-668-5803Whitby |
Municipal issues affecting businesses, streets and public spaces in Whitby.
| Service / Issue | Who to contact |
|---|---|
| Street lights out | 311 / 905-668-5803Whitby |
| Traffic signals not working | 311 / 905-668-5803Whitby |
| Missing or damaged traffic signs | 311 / 905-668-5803Whitby |
| A-frame / portable sign complaints | 311 / 905-668-5803Whitby |
| Sidewalk issues | 311 / 905-668-5803Whitby |
| Litter on streets / overflowing bins | 311 / 905-668-5803Whitby |
| Graffiti removal | 311 / 905-668-5803Whitby |
| Broken parking meters | 311 / 905-668-5803Whitby |
| Road closures | 311 / 905-668-5803Whitby |
| Water main breaks | 1-800-372-1102Durham Region |
| Business licensing | 311 / 905-668-5803Whitby |
| Commercial property standards | 311 / 905-668-5803Whitby |
Quick answers about municipal contacts in Whitby.
Electricity in Whitby is distributed by Elexicon Energy. To start, stop, or transfer service when moving, call 1-888-420-0070 or visit elexiconenergy.com.
Natural gas in Whitby is supplied by Enbridge Gas. Set up or transfer your gas account at enbridgegas.com or call 1-877-362-7434.
For most Whitby municipal services, call 311 / 905-668-5803 or visit https://www.whitby.ca/. Water, wastewater and garbage are handled by Durham Region at 1-800-372-1102.
Water and wastewater in Whitby are managed by Durham Region. Call 1-800-372-1102 or visit their website.
Report streetlight and traffic signal issues to the City of Whitby at 311 / 905-668-5803, which will triage the request (some signals on regional roads are handled by Durham Region).
Garbage, recycling and yard-waste collection in Whitby are handled by Durham Region. Call 1-800-372-1102 for collection calendars and missed-pickup reports.
Noise complaints and parking enforcement are handled by the City of Whitby. Call 311 / 905-668-5803 (for active emergencies always call 911).
Helpful real estate tools and guides for Whitby buyers, sellers and homeowners.
Contact Tej Thakor, Broker of Record at Royal LePage Terra Realty, for professional real estate guidance across the GTA and surrounding areas — in English, Hindi & Gujarati.
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