Phone numbers and contacts for residential and commercial city services in Aurora, Ontario — water, garbage, snow removal, noise, parking, streetlights, traffic signals and more.
Moving to or within Aurora? Set up (or transfer) your electricity and natural gas before closing or move-in day.
| Utility | Provider & contact |
|---|---|
| ⚡ Electricity (Hydro) |
Alectra Utilities 1-833-253-2872 · alectrautilities.com Moving? Start / stop / transfer service → |
| 🔥 Natural Gas |
Enbridge Gas 1-877-362-7434 · enbridgegas.com Moving? Update your gas account → |
Quick-reference city service guides for Aurora (PDF, courtesy of TRREB).
⬇ Residential services (PDF) ⬇ Commercial services (PDF)Common household municipal issues in Aurora and who to contact.
| Service / Issue | Who to contact |
|---|---|
| Low water pressure | 1-877-464-9675York Region |
| No water | 1-877-464-9675York Region |
| Water quality / funny taste or smell | 1-877-464-9675York Region |
| Drain or sewer backup | 1-877-464-9675York Region |
| Garbage collection | 905-727-1375Aurora |
| Recycling collection | 905-727-1375Aurora |
| Yard waste collection | 905-727-1375Aurora |
| Collection calendar | 905-727-1375Aurora |
| Hazardous waste drop-off | 905-727-1375Aurora |
| Bulky / special pick-up | 905-727-1375Aurora |
| Noise complaints | 905-727-1375Aurora |
| Street parking & permits | 905-727-1375Aurora |
| Parking enforcement | 905-727-1375Aurora |
| Street not plowed | 905-727-1375Aurora |
| Street not salted | 905-727-1375Aurora |
| Litter & debris removal | 905-727-1375Aurora |
| Animal services | 905-727-1375Aurora |
| Property standards | 905-727-1375Aurora |
Municipal issues affecting businesses, streets and public spaces in Aurora.
| Service / Issue | Who to contact |
|---|---|
| Street lights out | 905-727-1375Aurora |
| Traffic signals not working | 905-727-1375Aurora |
| Missing or damaged traffic signs | 905-727-1375Aurora |
| A-frame / portable sign complaints | 905-727-1375Aurora |
| Sidewalk issues | 905-727-1375Aurora |
| Litter on streets / overflowing bins | 905-727-1375Aurora |
| Graffiti removal | 905-727-1375Aurora |
| Broken parking meters | 905-727-1375Aurora |
| Road closures | 905-727-1375Aurora |
| Water main breaks | 1-877-464-9675York Region |
| Business licensing | 905-727-1375Aurora |
| Commercial property standards | 905-727-1375Aurora |
Quick answers about municipal contacts in Aurora.
Electricity in Aurora is distributed by Alectra Utilities. To start, stop, or transfer service when moving, call 1-833-253-2872 or visit alectrautilities.com.
Natural gas in Aurora is supplied by Enbridge Gas. Set up or transfer your gas account at enbridgegas.com or call 1-877-362-7434.
For most Aurora municipal services, call 905-727-1375 or visit https://www.aurora.ca/. Water, wastewater and garbage are handled by York Region at 1-877-464-9675.
Water and wastewater in Aurora are managed by York Region. Call 1-877-464-9675 or visit their website.
Report streetlight and traffic signal issues to the City of Aurora at 905-727-1375, which will triage the request (some signals on regional roads are handled by York Region).
Garbage and recycling collection in Aurora is handled by the city. Call 905-727-1375.
Noise complaints and parking enforcement are handled by the City of Aurora. Call 905-727-1375 (for active emergencies always call 911).
Helpful real estate tools and guides for Aurora buyers, sellers and homeowners.
Contact Tej Thakor, Broker of Record at Royal LePage Terra Realty, for professional real estate guidance across the GTA and surrounding areas — in English, Hindi & Gujarati.
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